FAQs

How long does shipping take?

USA: 5-7 business days

Canada: 7-12 business days

International: 10-15 working days (may be longer for slow-to-ship countries)

How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation. 

What does Double Drawn mean?

Double drawn means the hair is full from top to bottom. Specifically, it refers to how the hair is made - 90% of the hair is the actual length and 10% is filler hair. On the other hand, Single Drawn means 50% of the hair is the actual length and 50% is filler hairs. 

Where do you ship from?

Our shipping facility is currently located in Houston, Texas USA.

My payment won't go through?

Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at info@premierviolethair.com :)

How do I know which color to choose?

If you are unsure on which color will match you, feel free to send us an email to info@premierviolethair.com of your hair taken outside in natural light and we would love to color match you :)

My color is on back order, can I still purchase it?

Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock, we will send you your extensions right away! 

How do I clip-in my extensions?

We have a whole page dedicated to this on our site! Check it out here: https://www.premierviolethair.com/post/your-free-training-on-clip-ins

How long does my hair have to be to wear extensions?

We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out :)

Can my extensions be dyed?

Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your extension's and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents.
We do not recommend dying our Balayage or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.
Please keep in mind, that if chosen to dye extension's, it is up to the customers discretion and done at your own risk.

Can I use styling tools on my BELLAMIS?

Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating. 

Can I wash my extensions?

Absolutely, try staying away from shampoos with sulfate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your extension's life span.

How often do I wash my extensions?

ONLY wash your Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.

How long do Premier Violet Hair extensions typically last?

The lifespan of Remy Hair Extensions is anywhere from 6 - 12 months, depending on their usage and how they are cared for and maintained. Our Virgin Hair can last up to 2 Years.

My extensions are shedding, what do I do?

Some shedding is normal within the first couple wears, just like your own hair! But if you feel your extensions are shedding excessively, please feel free to contact us. 

What does it mean when an item is on Back-Order?

Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

  • The backordered items in any order will automatically ship out as soon as we receives the items.

  • You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out!

  • We will do our best to estimate when back ordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.

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1801 South Dairy Ashford Rd Suite A12 Houston, TX USA 77077